In response to the surge in COVID-19 infections, the National Peace Corps Association (NPCA) and the Seattle Peace Corps Association (SEAPAX) are currently recruiting for additional returned Peace Corps volunteers to join teams of contact tracers in Washington State. The first team of RPCV contact tracers is operational with the Seattle and King County Health Department, and the need for more teams is urgent.
Positions are paid, full time, home-based and include health benefits. A 40 hour work week is expected and a minimum of 23 hours per week and a 6-month commitment are required. All candidates must be residents of Washington State, but King County residency is not required. Successful applicants must attend an in-person skills assessment and technical orientation in Seattle. Training and equipment will be provided. Employment will be contingent upon completing a final interview and post-training assessment.
All applications should be sent to reentry@peacecorpsconnect.org.
TASKS
o Call COVID-19 positive cases and conduct in-depth interviews, follow scripted language and
use suggested prompts, enter responses into a case management database.
o Call and text contacts (those identified as potentially exposed to Covid-19) using call scripts
and suggested prompts; share information about exposure and guidelines for quarantine;
facilitate linkages to testing and other community resources needed to support their
quarantine.
o Follow up on requests for support or additional information; ensure cases and contacts needs’
have been met or they have been referred on to appropriate agency.
o Refer to Community Health Workers for additional support with enrolling in needed services
o Facilitate access to interpretation services, as needed.
o Conduct daily work using multiple data collection and communication platforms, such
as REDCap, Mosio, Skype, Zoom and Office 365 products.
o Document challenges and bring issues to supervisors and team leads; implement identified
solutions.
o Strictly adhere to rules regarding client confidentiality and handling of PHI (like notes taken,
and other communication).
o Participate actively in daily AM and PM staff phone calls.
EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, AND SKILLS
Our ideal candidate will demonstrate the following (Minimum):
o Must be a resident of Washington (WA).
o Highly proficient in navigating computers, communication software and data collection
systems.
o Ability to establish rapport on the phone with diverse groups of people in a very brief amount
of time.
o Ability to work with communities of people with varied lived experiences in a non-
judgmental manner.
o Ability to probe, and improvise responses to feedback and questions, in a clear, professional,
and compassionate manner.
o Ability to improvise and encourage responsiveness when encountered with a person’s
unwillingness to engage.
o Carries out responsibilities reliably in a thorough, accurate, and timely manner.
o Strong attention to detail.
o Strong oral communication skills.
o Ability to comprehend complex information and adapt to changing guidance.
o Maintains confidentiality of protected health information at all times.
o Fluency in English is required; bilingual Spanish-English language skills (and potentially
other second languages) are preferred.
TRAINING AND ASSESSMENT
o Employment will be contingent upon successful completion of a required training and
passage of a graded post-training assessment observation (trainees must demonstrate required
skills to continue employment).
All applications should be sent to reentry@peacecorpsconnect.org.